What Chelmsford Homeowners Say About Hearthstone Chimney Co.
We’ve been sweeping chimneys in Chelmsford since 1984. That’s four decades of climbing roofs in the Westlands, working on capes near the Common, and explaining to folks in North Chelmsford exactly what their camera inspection revealed. Reviews aren’t something we chase - they’re what happens when you show up on time, charge what you quoted, and stand behind the work. Here’s what our neighbors are saying.
Recent Reviews
“We bought a split-level near Freeman Lake last fall and the inspector said the chimney ‘looked fine.’ Russell’s crew ran a camera and found a cracked flue liner that was dumping smoke into the wall cavity. They showed us the photos, explained our options without pushing the most expensive fix, and had a new DuraFlex liner in before Thanksgiving. The 90-Day Done Right Promise wasn’t just talk - they came back to adjust the cap when we noticed a draft issue.”
Nicole P., Freeman Lake area, Chelmsford
“Our fireplace hadn’t drawn right since we moved to Chelmsford in 2019. Two other companies cleaned it and said it was ‘just how old chimneys are.’ Hearthstone’s technician found the damper was installed backwards by whoever renovated the house in the nineties. One visit, fixed pricing, and we finally have fires that don’t smoke us out of the living room. The guy even pointed out where the previous owner had stuffed newspaper in the cleanout - probably from the Clinton administration.”
Allison N., Chelmsford Common area
“I’m picky about who I let on my roof. Russell answered my call himself at 7 PM on a Tuesday, walked me through what a Level-2 inspection actually involves, and sent a background-checked technician who showed up in a clean uniform with a photo ID. The sweep was done in under two hours, he took pictures of everything, and the invoice matched the estimate exactly. No surprises on the bill - a square deal.”
Hector C., North Chelmsford
“After a chimney fire scare last winter, I was convinced we needed a full rebuild. The camera inspection showed the damage was limited to the crown and top few courses of brick. HeatShield repaired the flue, Gelco cap went on top, and they saved us thousands. What I appreciated most: Russell flat-out told us which work could wait and which couldn’t. Photos you can see, a plain-English verdict. That’s rare.”
Sarah W., Westlands, Chelmsford
“We manage a few rental properties in Chelmsford and used to bounce between sweep companies depending on who answered the phone. Hearthstone’s live person picks up every time - no voicemail roulette, no callback queues. They’ve done six sweeps for us now, most completed in a single visit, and the tenants never complain about scheduling windows or mess. The $89 Seasonal Tune-Up pays for itself in tenant retention.”
Nicole P., Chelmsford rental properties
“I got a $4,200 estimate from another company for liner replacement and ‘urgent masonry work.’ Hearthstone’s free second opinion found the liner was sound and the ‘spalling’ was just efflorescence from a missing cap - $340 for the cap and a proper sweep. Russell’s crew documented everything like engineers and explained it like craftsmen. I wish I’d called them first.”
Hector C., North Chelmsford
Why Customers Trust Us
These aren’t cherry-picked stories. They’re what happens when a company plans to be in Chelmsford for another thirty years and acts accordingly.
The 90-Day Done Right Promise - our Keystone Standard - means in writing, no arguing. If it’s not right, we come back. Krafted right, Every time, Your home first, Standing behind it. That’s not marketing language; it’s how we settle disputes before they become disputes.
Our Level-2 camera inspections end with photos you can see and a plain-English verdict. No hidden damage, no invented urgency. When we recommend work, you have evidence. When work can wait, we say so. Background-checked, uniformed technicians complete most jobs in a single visit, and the number on your estimate is the number on your invoice.
We use professional-grade materials exclusively - DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. No builder-grade substitutes. And when you call (978) 991-9492, a live person answers. Every day, every hour. No apps, no queues, no “leave a message and we’ll get back to you.”
Done right - and we stand behind it. Call (978) 991-9492 to book your inspection or sweep.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Chelmsford since 1984.